Frequently Asked Questions
How can I contact customer support?
You can reach our support team by visiting our Contact Us page, emailing us at hello@glompi.com, or calling us at +18147313799. Our team is available Monday to Saturday, 9:00 AM – 5:00 PM (EST).
Where do you ship to?
We currently ship exclusively to the United States, including P.O. Boxes and APO/FPO addresses.
What are the shipping costs?
Orders of $100 or more: FREE Shipping.
Orders under $100: $5.95 Flat Rate Shipping.
How long will it take to get my order?
To ensure a smooth delivery, we follow this estimated schedule:
- Order Cutoff Time: 4:00 PM EST (Orders placed after this time are processed the next business day).
- Handling Time: 1 to 3 business days (Monday–Friday).
- Transit Time: 5 to 7 business days (Monday–Friday).
- Total Estimated Delivery Time: 6 to 10 business days.
For more details, please review our Shipping Policy.
Can I track my order?
Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You may track your package on our Track Your Order page or directly through the carrier's website.
Is my payment information safe?
Absolutely. We use secure, encrypted checkout technology (SSL and TLS) to protect your information during transmission. Your payment details are processed through trusted providers and are never stored on our servers.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Credit/Debit: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
- Digital Wallets: Apple Pay, Google Pay, PayPal, and Venmo.
Please visit our Billing Terms and Conditions for more information.
What is your return policy?
We offer a 30-day return window for unused and unwashed items in their original packaging. We charge no restocking fees. Please note that for "change of mind" returns, the customer is responsible for return shipping costs. For full details, see our Refund Policy.
The estimated delivery time has passed. Where is my order?
While most orders arrive on time, carrier delays can occasionally occur. Please check your tracking link for the latest updates. If your order has not arrived within 3 business days of the latest estimated delivery date, please contact us at hello@glompi.com and we will assist you.
Where can I learn more about Glompi’s policies?
You can find all of our professional guidelines on our Terms of Service, Privacy Policy, and Warranty Policy pages.
Need Help?
If you still need assistance please contact us at hello@glompi.com or use our Contact page.
