Privacy Policy

Updated on 09-06-2025

Introduction

This Privacy Policy describes how Glompi (“we”, “us”, “our”) collects, uses, shares, and safeguards your information when you visit or make a purchase from https://glompi.com (the “Site”). By accessing or using our Site, you agree to this Privacy Policy and our Terms and Conditions.

Service scope & currency: We currently accept and fulfill orders to U.S. shipping addresses only. All transactions are processed in USD.

Who We Are

Glompi ("we," "us," or "our") operates the website glompi.com (the “Site”). We provide comfortable and durable bedding products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Personal Information We Collect

We collect both device and order information:

• Device Information – your web browser, IP address, time zone, cookie identifiers, pages viewed, referring/exit pages, and interactions with the Site (via cookies, log files, web beacons, tags, and pixels). Learn more about cookies at allaboutcookies.org.
• Order Information – your name, billing and U.S. shipping addresses, payment details (processed by third-party processors), email address, and phone number.

Information We Collect

Personal Identification Information

We collect personal information when you create an account, place an order, subscribe to our newsletter, or contact customer service. This may include:

• Contact Information: full name, email address, mailing address, and phone number.
• Payment Information: card or wallet details needed to process orders. Payment information is handled securely by third-party processors; we do not store full card numbers on our servers.
• Verification Data (when needed): to prevent fraud and support returns/warranty claims, we may request order-related photos or descriptions of items received.

Non-Personal Identification Information

We may automatically collect non-personal information whenever you interact with our Site, such as:

• Browser & Device: browser type/version, device type, operating system, Internet service provider.
• Log Data: IP address, pages visited, timestamps, session duration, and other usage statistics.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, improve performance, remember preferences, and analyze usage. You can set your browser to refuse cookies or alert you when cookies are sent; some features may not function properly if cookies are disabled. See our Cookie Policy for details.

How We Use Collected Information

1. Provide & Maintain Services: process orders (to U.S. shipping addresses), manage accounts, provide customer support.
2. Personalize Experience: analyze aggregated usage to improve the Site and product offerings.
3. Improve Our Website: troubleshoot, test, and enhance functionality and content.
4. Process Payments: use submitted details to complete transactions through secure processors.
5. Communicate: send order confirmations/updates and respond to inquiries; with your consent, send promotions (unsubscribe any time).
6. Risk Management: screen orders for fraud and potential risks.

Data Sharing and Disclosure (Sharing Your Personal Information)

We do not sell or rent your personal information. We share data only as needed to operate our business and provide services, including with:

• Shopify (store platform) – provides our e-commerce infrastructure. See Shopify’s Privacy Policy.
• Google Analytics (site analytics) – helps us understand Site usage. See Google’s Privacy Policy. You can opt out with Google’s browser add-on: tools.google.com/dlpage/gaoptout.
• Other Service Providers – payment processors, shipping/logistics (U.S.), customer support, email/SMS services, and fraud-prevention vendors under appropriate contracts.

We may also share information to comply with law, respond to lawful requests, protect our rights, or during a merger/acquisition or other business transfer.

Behavioral Advertising

We may use your information to provide targeted ads based on your interactions with the Site (where permitted by law). Learn more and manage preferences:

• NAI Education
• Facebook Ad Settings
• Google Ad Settings
• Bing Ads Preferences
• Industry opt-out portal

Do Not Track

We do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.

Your Rights and Choices

1. Access & Update: access or correct your personal information via your account or by contacting us.
2. Data Portability: request a copy of your data in a structured, commonly used, machine-readable format.
3. Deletion: request deletion of personal data, except where retention is required for legal, security, or legitimate business purposes.
4. Opt-Out of Marketing: unsubscribe using the link in emails/SMS or contact us.

If you are in the EU/UK or other jurisdictions with specific privacy rights, you may have additional rights under applicable law. Contact us to exercise these rights.

Minors

The Site is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

How We Protect Your Data

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Sensitive data exchanged between the Site and Users is protected via SSL/TLS and industry-standard payment security. While we work to protect your information, no method of transmission or storage is 100% secure.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law.

• Account Information: kept while the account remains active.
• Orders/Records: retained for legal, tax, and auditing obligations. Refund issuance timelines and return approvals are governed by our Return & Refund Policy.

International Users

Our Site may be accessed globally; however, we currently ship products only within the United States. If you visit from outside the U.S. or submit information to us from another country, your personal data will be transferred to, stored, and processed in the United States. Where we transfer personal data from the EEA/UK, we use recognized transfer mechanisms (e.g., Standard Contractual Clauses) unless the destination is deemed to offer adequate protection.

Legal Bases for Processing (EEA/UK)

• Contract: to fulfill your orders and provide the Site/services.
• Legitimate Interests: to secure, improve, and market our services (balanced against your rights).
• Consent: where required for marketing, cookies, or optional features (you can withdraw at any time).
• Legal Obligation: to comply with applicable laws and requests from authorities.

U.S. State Privacy Rights (CA/VA/CO/CT/UT)

Residents of certain U.S. states may have rights to: (i) know/access the categories and specific pieces of personal information we collect; (ii) correct inaccuracies; (iii) delete personal information; (iv) opt out of “sale” or “sharing” of personal information and targeted advertising; and (v) limit the use and disclosure of sensitive personal information (where applicable).

Sale/Sharing: We do not sell your personal information for money. If we engage in “sharing” for cross-context behavioral advertising, you may opt out at any time via Your Privacy Choices or by contacting us.

How to Exercise Your Rights: Submit a request via Your Privacy Choices or email hello@glompi.com. We will verify your request and respond as required by law. If we deny your request, you may appeal by replying to our decision email with “Privacy Rights Appeal.” Authorized agents may submit requests with proof of authority.

SMS Marketing & Notifications (If Enabled)

By subscribing to our SMS notifications, you consent to receive recurring automated marketing and transactional messages at the number you provided. Message frequency varies. Message/data rates may apply. Consent is not a condition of purchase.

To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive a confirmation text acknowledging your opt-out. For help, reply HELP.

Geolocation & Currency (If Enabled)

If we display localized content, we or our providers may process your IP address to estimate your location solely for localization purposes. All transactions are processed in USD and we ship to U.S. addresses only.

Changes to This Privacy Policy

We may update this policy periodically. The updated date above indicates the latest revision. Please review this page occasionally to stay informed. Continued use of the Site after updates constitutes acceptance of the revised policy.

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